External Membership Services
Having invested heavily in a bespoke membership system, which has been in operation since 2012, the RSB is able to offer a cost-effective way for professional membership organisations to enhance and streamline their membership offering and free up staff and committees to focus on strategic development work. We have over 100 Member Organisations, so clients are also able to take advantage of our overview and experience of the biosciences sector. Current clients include Genetics Society, British Society for Neuroendocrinology, British Lichen Society and British Society for Genetic Medicine.
Our services include managing day-to-day administration of:
- Finance (including Direct Debit, credit card payments, Gift Aid)
- Carrying out membership recruitment campaigns
More information can be found in our flyer.
Our membership support is underpinned by a members' portal – mySociety. This is a user-friendly website which allows the organisation's members to manage their individual record – from applying for membership, renewing, changing their journal and newsletter subscriptions, updating their address details, booking events – and other areas. This immediately updates the main database with any changes. Members would be taken to the portal from your existing website via a seamless link.
The RSB is also flexible in discussing your needs as an organisation and the various ways we can assist.
The RSB has an experienced and capable team of staff who are able to assist with your needs as a membership organisation.
Mark Leach, Head of Membership and Marketing
Mark joined the RSB in 2012, becoming head of membership and marketing in January 2017. Mark is responsible for membership recruitment and retention and marketing the RSB's membership services. Mark has previously worked in membership marketing at the British Medical Association, National Voices, and managed the publications team at MIND – the national association for mental health.
Andy Stephens, Membership Services
Andy manages day-to-day membership administration for the British Lichen Society and the British Society for Genetic Medicine. Andy's previous experience includes working in membership for several organisations in the charity sector, including the Institute of Physics, Parkinson's UK and BAFTA. Andy is a member of the Institute of Direct and Digital Marketing.
Clare Young, Membership Services
Clare manages the day-to-day administration of the Genetics Society and the British Society for Neuroendocrinology. Clare has previously worked for the Chartered Institute of Library and Information Professionals and the Royal College of Anaesthetists.
Why should we outsource our administration to the RSB?
The RSB has a dedicated team fully capable of taking on administration for a variety of different membership organisations, which ultimately frees up valuable time for your organisation while ensuring that your members receive excellent customer service.
How much does it cost?
In an initial conversation we will be able to give an assessment of your needs, with a full quote to follow.
How long does the process take to transfer services to RSB?
This will depend largely on the scale of the work, but also other factors such as how data is currently being held.
Who will we deal with day-to-day?
You will be allocated an individual account manager, who you will be able to liaise with for any day-to-day queries. You will also be able to contact any member of the team.
How will our membership data be used and stored?
Your organisation's membership data will be securely stored on a separate database, accessible by key staff at RSB as well as staff and committees within your organisation.
Get in touch with Mark Leach on 020 7685 2555 today to find out more about how we can assist your organisation.